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FAQs
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1. How do I book a taxi with SmileCars?
You can book online through our website or by calling our customer support line.
2. Can I pre-book a taxi in advance?
Yes, we recommend booking in advance to ensure availability, especially during peak hours or for airport transfers.
3. What areas do you cover?
We operate across Greater Peterborough and surrounding areas. Airport transfers are available to and from all major Peterborough airports.
4. How are fares calculated?
Fares are based on distance, journey time, and the type of service selected (e.g., standard, executive, parcel).
5. Are SmileCars drivers qualified?
All our drivers are fully licensed, insured, and trained to provide a safe and professional experience.
6. What if my ride is delayed?
While we aim for timely service, delays due to traffic, weather, or unforeseen events may occur. Our maximum liability is limited to the fare paid.
7. What payment methods do you accept?
We accept cash, credit/debit cards, and online payments.